Shipping policy

SHIPPING & DELIVERY POLICY

Last updated: April 2nd, 2026

Scope

This policy applies to retail (D2C) orders placed through our online store and shipped to eligible addresses. It does not apply to custom/commercial procurement or contract orders, which are handled under a separate written agreement if applicable.

1) Shipping Destinations

We currently ship retail orders to the following regions:

  • United States — contiguous U.S. ("lower 48") unless otherwise stated at checkout
  • Canada — all provinces and territories
  • International — select countries; eligible destinations are shown at checkout

2) Order Processing Time

After payment is confirmed, orders are typically processed within 2–3 business days before they are shipped. "Processing" includes order verification and submission to the shipping carrier.

3) Delivery Timing

Delivery times vary by destination, item, shipping method, and carrier scheduling.

A) United States

  • Estimated transit time after shipment: 3–7 business days
  • Standard Shipping: $14.95 (orders under $150.00)
  • Reduced Shipping: $9.95 (orders $150.00–$799.99)
  • Free Shipping: orders $800.00 and up

B) Canada

  • Estimated transit time after shipment: 7–14 business days
  • Cross-border customs clearance may add additional time
  • Standard Shipping: $24.95 CAD (orders under $200.00 CAD)
  • Reduced Shipping: $14.95 CAD (orders $200.00–$1,099.99 CAD)
  • Free Shipping: orders $1,100.00 CAD and up

C) International

  • Estimated transit time after shipment: 15–35 business days depending on destination and customs clearance
  • Standard Shipping: €29.95 (orders under €300.00)
  • Reduced Shipping: €18.95 (orders €300.00–€749.99)
  • Free Shipping: orders €750.00 and up

Delivery estimates are estimates, not guarantees. Delays can occur during peak seasons or due to carrier and customs limitations.

4) Split Shipments

If your order includes multiple items (or items fulfilled from different locations), you may receive separate shipments and multiple tracking numbers.

5) Freight / Large-Item Delivery

Many furniture items ship via freight or large-parcel delivery.

  • Delivery may require an appointment window.
  • Delivery is typically to the first accessible point (for example, curbside/threshold) unless explicitly stated otherwise at checkout.
  • You are responsible for ensuring delivery access (entry clearance, elevator booking, HOA/building rules, parking/loading restrictions).

If delivery is missed due to scheduling/access issues, re-delivery fees may apply.

6) Tracking

When available, we will email tracking details once your order ships. Tracking may take 24–48 hours to begin updating after a label is created.

7) Address Accuracy & Changes

Please confirm your shipping address carefully. If you need to change an address, contact us immediately. Address changes may not be possible once an order has been submitted to the carrier. If a shipment is returned due to an incorrect or incomplete address, you may be responsible for re-shipping costs.

8) Shipping Delays & Your Options

We provide shipping timeframes in good faith based on supplier and carrier information. If we cannot ship within the timeframe we stated, we will notify you and provide the option to:

(a) agree to a revised shipping date, or

(b) cancel for a refund of the unshipped item(s).

If no shipping timeframe was stated, applicable consumer protection rules may require shipment within 30 days of the order (or notice with the same delay/refund options).

9) Import Duties, Taxes, and Carrier/Customs Fees

Some items may be fulfilled from outside your country of residence, even when shipped domestically. Shipments crossing international borders may be subject to import duties, taxes, brokerage, or carrier/customs processing fees.

Unless explicitly stated otherwise at checkout (for example, "duties paid"), these charges are the customer/recipient's responsibility and are collected by the carrier or customs authorities, not by us. Any taxes collected at checkout (if applicable) are separate from import duties/fees.

10) Damaged Deliveries, Missing Parts, and Lost Shipments

If your order arrives damaged or with missing parts, contact us within 72 hours of delivery with:

  • your order number,
  • photos of the item and packaging,
  • a description of the issue.

For freight deliveries, inspect packaging at delivery and note visible damage with the carrier before signing, where possible. We will work with you to resolve the issue through replacement parts, replacement product, or another remedy consistent with our Returns/Refund Policy and supplier/carrier processes.

11) Contact

Support email: support@davidandrewfurniture.com

Mailing address: 59-610 Katherine Rd, West Kelowna, V1Z3G2, B.C., Canada